Frequently Asked Questions

Bachmobile specializes in German vehicles: BMW, Mercedes-Benz, Audi, Volkswagen and Porsche. The shop stays narrow on purpose, because the value of a specialist is the depth of knowledge on a small number of platforms rather than shallow familiarity with everything on the road.

Bachmobile German Auto Service is at 17413 Farm to Market 2920, Suite P2, Tomball, TX 77377. It is on FM 2920 on the Harris County side of Tomball, convenient to Magnolia, Pinehurst, Spring, Cypress, The Woodlands and northwest Houston.

Monday through Friday, 8:00 AM to 6:00 PM. Saturday, 9:00 AM to 4:00 PM. Closed Sunday. Calling during business hours is the fastest way to get a real answer about your vehicle.

Calling ahead is strongly recommended. Bachmobile is a small owner operated shop, so the schedule fills, and a phone call lets Matt hear what the car is doing before it arrives. In many cases that conversation alone narrows the problem down considerably.

Yes. There is a waiting room with a TV, snacks, and a place to set up a laptop if you need to work. For shorter jobs most customers wait rather than arrange a ride.

Usually, and sometimes by a wide margin. One Audi owner was billed roughly $8,000 for an engine repair at the dealership where he bought the car and later learned how far above market that was. Another customer was steered toward a dealership visit she estimated at over $800 for an air conditioning problem; the actual fix here was a freon charge that cost $100. Every car and every fault is different, so these are examples rather than a price list.

Often he can narrow it down, and sometimes he can identify it outright. One customer had her Mercedes air conditioning fault diagnosed correctly from her description over the phone. A phone diagnosis is never a substitute for putting the car on the lift, but it is a genuinely useful starting point and it costs nothing.

Matthew Pockrus, the owner, takes the calls and handles the diagnosis himself. You are talking directly to the person responsible for the work rather than to a service writer relaying your description to a technician you never meet.

Bring it in for a diagnostic scan before doing anything else. A check engine light is a stored fault code, not a diagnosis, and the code points at a system rather than a specific failed part. Replacing whatever the code names is how people end up paying for two repairs instead of one.

Both. Oil and filter services, fluid changes, filters, spark plugs, and multi point inspections are a regular part of the work here. Several customers use Bachmobile specifically for scheduled maintenance on vehicles that are otherwise trouble free.

Yes, and it is one of the best uses of money available to a used German car buyer. The inspection includes a scan of every module, a service history assessment, a leak and wear inspection, a road test, and a written report in plain English covering what the car needs now and what it will need soon.

Regularly from across greater Houston. Customers in the shop's reviews mention driving in from Richmond, Cypress, and Houston proper, and several state directly that the drive is worth it compared to using a closer dealership.

If the vehicle is still inside its factory warranty and the repair is covered, go to the dealership. Covered warranty work costs you nothing there, and no independent shop can beat free. Bachmobile is the better answer once the warranty is up, or for anything the warranty does not cover.

That is a normal way to arrive here. Describe what you notice, whether that is a noise, a smell, a warning light, or just that the car feels different, and the diagnostic process figures out the rest. You do not need to arrive with a theory.

Body work, collision repair and paint are not done here. Neither are non-German vehicles as a general rule, aside from a handful of long standing customers. If your car falls outside that lane, a shop that sees your make every day will serve you better, and Matt will tell you so.